One of the reasons that Summerlin Property Services opened for business when we first began our journey was due to an extremely poor customer service experience when the owner tried to have the windows on his personal home cleaned. He called numerous Las Vegas window cleaning services and had trouble getting anyone to pick up the phone or return a voice mail message. One company didn’t even show up after an appointment had been scheduled! Choosing the right professional property and window cleaning service will make all the difference in consistently clean windows handled in a courteous, prompt manner or an awful streaky mess and unprofessional, unlicensed or underinsured service providers that don’t even show up.
Here are some questions you can ask that will help ensure you are choosing a high-quality property cleaning service like Summerlin Property Services.
#1: Are you licensed and insured?
Protect yourself from the risk of lawsuits by asking about a business license and insurance. General liability insurance alone is not enough. Make certain that they also have a workman comp insurance policy. Save yourself from a potentially really big headache and do not hire a business that doesn’t have the proper insurance policies.
2: Do you have a satisfaction guarantee?
Professional window washing services should stand behind their work. Make sure you understand their policy. What is your recourse if you are not satisfied? Do you get a refund or will they re-wash the glass that doesn’t meet your standards? Having clarification on this will ensure you understand what can be expected if the situation ever arises. At Summerlin Property Services when your service is complete our crew leader will always offer to walk the property with you to make sure we did a great job AND we also give a 3-day guarantee.
#3: Will you give me a free estimate?
A well-established window cleaning company will agree to assess your job and give you an estimate, at no charge often right over the telephone on the first call.
#4: How long have you been in business?
It has been estimated that at least 50% of businesses fail in their first 3 years, however, a company that has managed to stay in business for longer is probably doing something right. They are likely reliable and provide quality work.
#5: Can you give me customer references?
A business that provides great customer service should have a slew of happy customers. You should easily find a large number of reviews online at Google, Yelp, Facebook, etc. If not, that’s definitely a red flag and you should ask them to give you some references.
#6: Do you perform background checks on your employees?
It’s important that a property service cleaning company performs background checks on their employees. Background checks give you confidence that employees can be trusted.
Clean, pristine washed windows are key components of a well-maintained home or business. Always ask these questions up front. This information will assist you in reaching an informed decision and avoiding a sub-par service provider.
